Refund and Returns Policy
Our Commitment to You
At Brother’s Shopify, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our refund policy below to understand how returns and refunds are handled.
Returns Policy
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You have 3 days from the date of delivery to initiate a return.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Sale items
- Perishable goods (if applicable)
How to Return
Contact Us: Email us at support@brothershopify.com with your order number and reason for the return.
Return Approval: Once we approve your return, we will provide you with instructions on how to send the item back to us.
Shipping: You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
Refund Policy
Processing Your Refund: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 days.
Exchanges
Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately at support@brothershopify.com. We will arrange for an exchange or replacement at no additional cost to you.
Cancellations
Order Cancellations: You may cancel your order within 2 hours of placing it. If your order has already been shipped, you will need to follow the return process outlined above.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: support@brothershopify.com
Phone: 01818-925555
We appreciate your business and are here to assist you with any concerns.